SHIPPING & RETURNS
Domani Home will determine the best and most efficient shipping method based on the merchandise you purchase. The shipping options below apply in the United States. At this time, we are not able to ship outside of this area.
Frequently Asked Questions:
WHEN WILL MY ORDER SHIP?
Orders will be processed by Domani Home within 1- 5 business days, upon receiving payment.
Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
Many of our curated upholstered pieces, artwork, rugs, and mirrors are made-to-order. Because these custom pieces are not warehoused, lead times can range anywhere from 4-8 weeks. Please contact us at [email protected] for questions regarding your orders status, or to inquire on lead times for a specific item.
HOW LONG IT WILL TAKE FOR MY ORDER TO ARRIVE?
Orders sent via UPS or USPS arrive within 1-7 business days once they leave the shop.
You will receive delivery updates by email once your order ships. If you have a question about a specific item, you are welcome to contact us at [email protected] and we can help you estimate the time to delivery.
WILL I RECEIVE TRACKING DETAILS ONCE MY ORDER IS SHIPPED?
You will receive an email with a tracking number on items that are shipping via UPS and USPS.
WILL ALL OF MY ITEMS ARRIVE AT THE SAME TIME?
Whenever possible, we ship items together. But, if your order dictates different shipping methods or ships from separate factories, your items will arrive at different times.
Shipping Methods Include:
- USPS & UPS Delivery – Most items will ship via UPS or USPS. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.
- IN STORE PICKUP - During checkout you will have the option for Free in store pickup. If you selected this option, you will get an email notifying you when your order is ready to be picked up.
To initiate a return: Returns must be initiated within 3 days of delivery to the customer. Please email [email protected] to start your return. Returns will be refunded to the original form of payment once your items are received. All returned items must be new, unused and with all original packaging.
All returns must be sent back with a return form to insure you receive a refund.
Items that can’t be returned: Any special-order furniture such as custom upholstery orders, custom linen, gift cards, any items marked as final sale or clearance, seasonal items, and items not sent back to us in the condition and packaging they were shipped with, as well as items damaged through normal wear & tear, or any items delivered more than 3 days ago.
Return fees: The customer is responsible for all return shipping fees, unless an item is received by the customer is damaged, defective, or through error.
Damages: If an item was received damaged, defective, or incorrect, please submit a return request to [email protected] within 48 hours of receiving your item to initiate a claim. Please include photos.